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We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase.
For any reason you do not absolutely love your selections, we will gladly issue a credit note for the value of the merchandise or exchange your items within 14 days of purchase. We are one of the few local online shops that offer returns/exchanges.
How to Return
Kindly read terms and conditions below before sending out your item. By sending out your item, means you have agreed to all the terms and conditions stated here:
a. Shipping Returns
Original shipping and handling fees are not refundable. You shall also bear shipping and handling fees upon return of the merchandise within 14 days of purchase. We will not be responsible for lost mails in connection to such returns or exchange. Please note that after this duration has expired, we will not accept the return of the item.
b. Condition of Returned Merchandise
Returned merchandise must not have been washed/worn and must be in brand new condition with tags and labels intact. We reserve the rights to reject the returned merchandise if the stated condition is not met.
c. Options of Credit Note/Exchange
We will process your return once we have received the merchandise in the stated condition. You will be informed via email to choose one of the following options:
1. Credit note for the value of the merchandise (one-time usage only), valid for 1 month from date of purchase. Applicable to any regular-priced items on MYPOTABELLA.COM. Not applicable to sale items.
2. Exchange of the same item in different size/ colour
Strictly no cash refunds.
In the interests of hygiene, we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose.
Sale items are non- exchangeable/returnable.